• Manage and nurture relationships with existing clients to ensure satisfaction and retention.
• Serve as the primary point of contact for client inquiries, requests, and concerns.
• Collaborate with clients to understand their logistical needs and develop customized solutions.
• Coordinate with internal teams such as operations, sales, and customer service to deliver seamless service to clients.
• Proactively identify opportunities to upsell or cross-sell additional services to existing clients.
• Monitor key performance indicators (KPIs) and metrics to assess client satisfaction and identify areas for improvement.
• Prepare and present regular performance reports and business reviews to clients.
• Stay informed about industry trends, market dynamics, and competitors to provide strategic insights to clients.
• Handle negotiations and contract renewals with existing clients.
• Lead resolution of any issues or disputes that may arise with clients in a timely and professional manner.
• Experience or interest in account management or customer relationship management within the logistics industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong organizational and time management abilities to effectively prioritize tasks and meet deadlines.
• Knowledge of logistics processes, including transportation, warehousing, and distribution.
• Strategic thinking and problem-solving skills to anticipate client needs and propose effective solutions.
• Ability to work collaboratively in a team environment and across departments to achieve common goals.
• Results-driven mindset with a focus on achieving targets and objectives.
• Flexibility and adaptability to navigate changes and challenges in a dynamic business environment.
• Bachelor’s degree in business administration, logistics, supply chain management, or a related field preferred.
• Bilingual in Chinese and English is required.
• Rapid developing company with listing potential, one of the top leaders in the market;
• A youthful, dynamic and highly engaged workplace based on a culture of respect and excellence;
• Competitive Salary Package;
• Visa sponsorship possibilities, bonus, pension, etc.;
• High localized team with flexible, harmonious and ambitious atmosphere;
• Festival gifts & team building activities.
