• Serve as the primary point of contact for assigned clients, managing communications such as emails and calls professionally and efficiently to address their daily requirements.
• Provide comprehensive support for client inquiries, reports, and troubleshooting needs, ensuring collaborative efforts for resolution that prioritize client welfare.
• Diligently monitor client shipments, liaising with relevant departments (local and overseas), including warehouses, IT, finance, etc., to promptly address and resolve any issues or discrepancies, thereby ensuring seamless customer service delivery.
• Work in tandem with the Business Development team to maintain and strengthen relationships with existing clients, aiming for superior client retention through various strategies including regular business reviews, clear communication of policy updates, and guiding clients to appropriate resources.
• Develop and implement Standard Operating Procedures (SOPs) for clients, ensuring both operational and internal team adherence to established processes.
• Engage in departmental and organizational opportunities for continuous improvement to achieve both personal and business objectives.
• Propose and initiate enhancements to current processes and introduce new procedures to enrich the client fulfillment experience, aligning with business objectives and corporate values.
• Exceptional communication skills with the ability to engage effectively with both internal and external stakeholders.
• Demonstrated analytical acumen, technical proficiency, and attention to detail.
• Proficient in Microsoft Business Suite (Excel, Word, PowerPoint).
• Capable of multitasking, prioritizing tasks to complete within established timelines while maintaining accuracy and quality.
• Independent goal setting and achievement in both personal and business contexts.
• A Bachelor’s degree in Business Administration (B.A.) or an equivalent qualification.
• Bilingual proficiency in English and Chinese (both spoken and written) is essential.
• A minimum of 3 years of proven experience in account management, preferably within the B2C e-commerce sector, encompassing areas such as fulfillment, shipping, logistics, or supply chain. Prior experience in e-commerce fulfillment services will be considered an advantage.
• Rapid developing company with listing potential, one of the top leaders in the market;
• A youthful, dynamic and highly engaged workplace based on a culture of respect and excellence;
• Competitive Salary Package;
• Visa sponsorship possibilities, bonus, pension, etc.;
• High localized team with flexible, harmonious and ambitious atmosphere;
• Festival gifts & team building activities.
